- Company Company Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- About Gamma About Gamma Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- Who are Gamma Who are Gamma Explore >
- Leadership Leadership Explore >
- Corporate Governance Corporate Governance Explore >
- Careers Careers Explore >
- ESG & Sustainability ESG & Sustainability Explore >
- Investors Investors Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- Investing in Gamma Investing in Gamma Explore >
- Results & Presentations Results & Presentations Explore >
- Regulatory News
- Shareholder Information Shareholder Information Explore >
- Investor Email Alerts
- Investor Relations Contacts Investor Relations Contacts Explore >
- About Gamma About Gamma Explore >
- Business Solutions Business Solutions Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- Solutions by business Solutions by business Explore >
- Solutions by need Solutions by need Explore >
- Solutions by topic Solutions by topic Explore >
- Partner Solutions Partner Solutions Explore >
- Product Portfolio Product Portfolio Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- Resources Resources Explore > Up to top (this text gets replaced by JS) Up a level (this text gets replaced by JS)
- Insight Insight Explore >
- Customer Success Customer Success Explore >
- News News Explore >
- Events Events Explore >
- Support & Portals Support & Portals Explore >
Having the means to collect, analyse and display data in a way that can help drive performance, decisions, feed automation and fuel AI is becoming essential in the world of communications
There are many uses for intelligence in communications that can help streamline your processes, automate repetitive and easy customer queries, understand peak times, monitor and proactively manage threats and security breaches.
Many organisations are ready for this, some actively using intelligent analytics and AI to save costs, increase customer service levels and becoming more secure. However for other companies this can feel like a world away from the current, complex, dated, siloed and legacy world of communications technology they are currently using.
Trusted to do good business
Of course AI and intelligent analytics are only as good as the input/data they have access to, so to fully benefit from communications intelligence, you need to have the data in one place.
Gamma's smart portfolio
Much of Gamma’s portfolio, now has analytics and AI embedded within it, so data is collected and displayed in a way that helps your employees see the information they need, in a user-friendly and actionable place. Take for instance, SmartAgent. SmartAgent is an integrated interface for Amazon Connect, which allows a user to see all of their contact data, across multiple channels, in one place.
Empower your employees
Agents can help customers quicker, reduce wait times and improve overall efficiency easily. Multiply that by 10, 100 or even 10,000 call centre staff and hundreds of calls per day – your teams will see a wealth of information that can be used to further improve, automate and create happier customers.
Why Gamma for communications intelligence?
Our portfolio has AI and data analytics built into many of our products and services. We invest in our network’s security and stability, providing our customers and partners with market-leading solutions to complex business problems.
Know and understand peak times for calls and be able to proactively manage them
Monitor call quality and make improvements
Reduce call times, and time to resolution
Monitor, identify and proactively treat cyber threats before they happen
Use analytics to make efficiencies
Identify use cases for automation and AI
How can we help you?
Contact